Frequently Asked Questions
Where do I get a claim number?
Claim numbers are issued by your insurance company at the time you report your accident. Just jot it down and bring it in with you when you come in to begin the repair process. CARSTAR Collision will do the rest.connections between the different fields. The networking events create a platform to mingle with professionals to help expand your contacts for the future.
Are you open on Saturday?
Will the parts be ordered before I drop off my car for repair?
Absolutely. We generally order your vehicle’s parts at the time at which we write the estimate, then schedule your vehicle for drop-off a couple of days later, unless your vehicle is found unsafe to drive. In such a case, we would help you arrange for a rental vehicle as soon as possible. This enables us to provide quicker turnaround time.
If my vehicle's frame is damaged is the car a total loss?
No. A car is a total loss only when the price of repairs exceeds the insurance company’s determined value of your vehicle. Nowadays, most cars are built using unibody (frame and body as one) construction. Our highly skilled technicians, with the aid of our state-of the-art computer measuring system , can return your vehicle to its original factory specifications. If it is determined that the frame section is bent beyond repair, that section can simply be replaced.
Can you match my car paint color?
Today’s modern factory finishes incorporate multiple layers of highly specialized paints. CARSTAR Collision has made a major investment in the finest paint system available and constantly upgrades its technology and equipment to ensure that each vehicle’s paint matches. We take special pride in our ability to match factory finishes as the final step in the restoration process.
Can I get other service work done on my car while it in the body shop?
Yes. Just let your advisor know what other work you would like done so that he or she can make the necessary arrangements.
Can I get a ride home when I drop off my car?
Yes, we would be happy to provide this service to you. We want each customer’s visit to be a positive experience and will work diligently towards that goal. We provide a pickup and delivery service.
How can I get a rental car?
If you need a rental car, we can help you make the necessary arrangements. Insurance companies will only pay for a rental car if you have that option on your policy or if you are the claimant. Check your policy and/or call your insurance company to find out if you have rental coverage and what your specific limitations are.
How will I know when my car is done?
You will be notified by phone when your vehicle is ready to be picked up. You will see a message next to the last picture of your vehicle telling you that your vehicle is ready to be picked up. Feel free to call or e-mail your advisor during the repair process if you have questions or concerns.
Is there a warranty on the repairs to my vehicle?
Do I have to pay a deductible?
Who do I pay a deductible to?
What forms of payment do you accept?
Can I wash my car after the collision repair?
DOs
- Wash the vehicle by hand with cool water and a very mild car wash solution using a soft cloth or sponge.
- Always use clean, fresh water.
- Wash your vehicle in the shade
DON’Ts
- Do not “dry wipe” your vehicle. Dry wiping can scratch the finish.
- Avoid parking under trees and utility lines which are likely to attract birds. Bird droppings have a high acid content and will damage a freshly painted surface. Also, tree sap can mar or spot a freshly painted surface.
RECOMMENDATIONS AND PRECAUTIONS IN THE FIRST 60 DAYS DON’T
- Do not wax or polish the vehicle. This will allow the finish to dry and harden completely.